When you purchase a spa from Blue Ridge Backyards, we want you to feel informed and confident about what to expect. Below is a summary of the most important details regarding spa purchases, delivery, installation responsibilities, and policies. This page is provided for transparency and convenience and does not replace the signed sales contract.
Purchase Terms & Payment
- A signed spa sales agreement is a legal contract, not an estimate, and is subject to company approval.
- All deposits are non-refundable after three days.
- In-stock spas cannot be held for more than three days without full payment.
- Full payment is required before delivery or before custom-ordered merchandise ships to our facility.
- No cancellations or refunds are approved after the three-day period or once an order has been submitted.
Electrical & Site Preparation (Buyer Responsibility) Access & Clearance Requirements
- A minimum 48-inch wide access path and 9-foot overhead clearance is typically required for delivery.
- Buyers are responsible for removing gates, railings, fencing, debris, snow, or obstructions prior to delivery.
- Trees, bushes, sprinklers, and other obstacles must be addressed before delivery day.
- If an existing spa is being removed, it must be fully drained, disconnected, and accessible.
- Delivery personnel have final authority to determine if delivery is safe.
Spa Delivery Overview
- Deliveries are scheduled Monday through Friday, weather permitting.
- Any outstanding balance must be paid before delivery.
- Delivery teams are typically on site for 1 to 2 hours.
- The spa is delivered to ground level only, unless prior arrangements are approved.
- Crane services or special equipment, if required, are the buyer’s responsibility.
Standard Delivery – What’s Included
- Delivery to your residence within 50 miles of our location
- Moving the spa to the prepared site if access is clear and level
- Setting the spa in place
- Installing the spa cover and cover locks
- Basic operational guidance available by phone or in our showroom
Standard Delivery – What’s Not Included
Additional charges may apply for services not listed above, including but not limited to:
- Delivery beyond 50 miles
- Electrical installation
- Site preparation or foundation work
- Stairs, hills, fences, tight corners, or uneven terrain
- Crane services, ramps, or special equipment
- Installation of accessories not sold with the spa
Delivery Day Notes
- Do not water lawns for at least two days prior to delivery.
- Blue Ridge Backyards is not responsible for damage caused by inadequate access.
- Please inspect your spa upon delivery and report any damage immediately.
- Items missing at delivery must be reported at that time for replacement.
Warranty & Service
- All warranties are provided directly by the manufacturer.
- Buyers must follow all owner’s manual instructions to maintain warranty coverage.
- Service requests are handled Monday through Friday.
- Trip fees and non-warranty repairs are the buyer’s responsibility.
- Adequate access around the spa must be maintained for future service.
Additional Important Policies
- Buyers must take delivery within 60 days of being notified the spa is ready, or storage fees may apply.
- Returned checks are subject to a processing fee.
- Minor color variations may occur on custom products.
- Specifications may change without notice.
Questions?
If you have questions about delivery, site preparation, or what to expect before purchasing a spa, our team is happy to help. We encourage all buyers to review the spa owner’s manual and contact us prior to delivery with any concerns.