Blue Ridge Backyards offers professional hot tub maintenance plans designed to keep your spa clean, balanced, and operating properly throughout the year. Our service plans provide routine care, consistent scheduling, and dependable support so you can enjoy your hot tub with confidence.
Service Schedule & Pricing
Maintenance plans are billed monthly, based on the selected service frequency:
- 7-Day Service – $200 per month
- Weekly Service – $240 per month
- 14-Day Service – $150 per month
Service days are predetermined based on geographic location and routing efficiency. While we aim to service your spa on the same day each visit, schedules may adjust due to holidays or weather conditions.
What’s Included in Routine Maintenance
During each scheduled visit, Blue Ridge Backyards provides maintenance for one hot tub, which includes:
- Testing and balancing water chemistry
- Adding required chemicals
- Vacuuming the spa as needed
- Cleaning filters and spa cover as needed
- Adjusting water level
- Checking water temperature
- Inspecting spa operation and identifying potential issues
- Keeping detailed service records
- Notifying the owner if repairs or draining are recommended
What’s Not Included in Standard Maintenance
The following services are not included and may require additional fees or separate service agreements:
- Draining, cleaning, and refilling the spa
- Winterization services
- Replacement filters
- Repairs or equipment replacement
- Moving the spa
- Snow removal
- Electrical or plumbing work
Additional work or materials requested outside of routine maintenance will be billed separately.
Weekly Plan Extended Coverage (Important)
Customers enrolled in the $240 Weekly Service Plan receive additional benefits while the contract remains active and paid in full:
- Drain and refill services included
- Replacement filters included
- Labor and trip charges covered for warranty repairs
- Extended service coverage on select components after manufacturer warranty expires, including:
- Pumps
- Control panels and control boxes
- Heaters and pump seals
- Most plumbing issues
- Diverter valves
- Sensors and flow controls
This extended coverage does not include:
Jets, lighting, ozone systems, covers, cover lifters, steps, cabinetry, shell, framing, insulation, JetPaks, pillows, filter baskets, weir gates, or clips.
Billing & Payments
- Monthly charges are processed via automatic payment
- Credit cards are billed approximately 7–15 days after the end of each month
- Receipts are emailed within 7 days of processing
- Late or missed payments may result in service interruption or additional fees
Pricing is subject to change after the first month with written notice.
Contract Term & Cancellation
- Maintenance contracts are month-to-month
- Contracts automatically renew each month
- Either party may cancel with written notice at least 24 hours before the next scheduled service day
- Cancellation notices must be sent to info@blueridgebackyards.com
Access & Property Requirements
Customers are responsible for ensuring safe and uninterrupted access to the spa, including:
- Providing keys, gate codes, or access instructions
- Securing dogs on service days
- Clearing snow from pathways and spa covers
- Maintaining water sources and outdoor piping
If access is not available or conditions are unsafe, the trip may still be billed.
Warranty & Service Notes
- Manufacturer warranties apply directly through the manufacturer
- If the spa was purchased from Blue Ridge Backyards and is under warranty, trip and labor charges for warranty repairs are waived while enrolled in a service plan
- Once warranty coverage ends, applicable labor and trip fees apply
Maintenance services reduce risk but do not guarantee prevention of equipment issues.
Questions or Enrollment
If you have questions about service plans, coverage, or scheduling, our team is happy to help you choose the option that best fits your needs. Contact us anytime to speak with a member of our team and get personalized assistance.